PCD brings innovative solutions into its call center

  In partnership with Nortel Networks, a leading producer of telecom equipment in the United States, Palm Coast Data has brought the most innovative solutions into its call center by participating in a beta test of the newest version of Nortel’s telephone and email management software.
  In a September 20, 2005 Nortel Networks Press Release, Jim Bradley, PCD’s Manager of Telecommunications and Network Services is quoted as saying, “Our success is predicated on fast, efficient service that provides the best customer experience possible. The ability to put the right agents in touch with customers that require their specific skills and expertise provides significant competitive differentiation and serves our business case very well."
  Palm Coast Data continues to lead the way in the investigation and implementation of ground-breaking technology for its customer contact center operation.