With over 200 professionals currently on staff, working at two customer
contact sites, Palm Coast Data's Customer Service Department is well known
for its excellence.
The key to our success is our investment in training and quality
assurance as well as state of the art software tools to manage workflow. PCD
customer service representatives are trained to handle all channels of customer
contact with an emphasis on resolving the issue on the first contact and looking
for opportunities to increase our clients’ revenue through up-selling
and cross-selling.
We consistently meet or exceed our service performance levels,
and we continue to invest in our staff and in technology to provide the best
service possible to our customers.
